1. Phone answered within 4 rings.

2. Send meeting confirmation letter.

3. Provide clear directions (with map) to your premises.

4. Clarify position re parking.

5. Distribute a meeting agenda.

6. Personalised parking space (e.g. Reserved for Mr. Smith ) if on-site parking available.

7. Clean, litter free, weed free entrance.

8. Receptionist greets prospective client by their name.

9. Drinks offered (but given to them in meeting room).

10. Testimonials file placed open in reception.

11. All other printed material removed from reception.

12. Fully research potential client / their business.

13. Partner / director personally greets.

14. Follow agenda.

15. Follow up in systematic, professional manner.

For more simple ideas on improving your business’ bottom line go to The Business Growth System (only available to clients of 360). www.bgsvault.co.uk